Returns & Exchanges
At Keeler Hardware, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for most hardware items in their original, unused condition. Please ensure all packaging is intact to facilitate a smooth refund or exchange process.
Check Eligibility
Verify that your item is within the 30-day return window and remains in its original, resaleable packaging with all components included.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the hardware to prevent damage during transit and clearly mark the outside of the box with your provided RMA number.
Ship and Track
Send the package back to our warehouse using a trackable shipping method; once received and inspected, we will process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing