Frequently Asked Questions
Everything you need to know about our hardware and services.
What are your standard shipping times and costs?
We offer flat-rate shipping across Australia. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
Can I return hardware if it doesn't fit my project?
Yes, we accept returns on most stocked items within 30 days of purchase, provided they are in original packaging and condition. Please note that custom-keyed locks or special orders may be exempt.
Do you offer bulk discounts for trade professionals?
Absolutely. Keeler Hardware provides competitive trade pricing for builders, locksmiths, and contractors. Please contact our team to set up a trade account.
Are your products covered by a warranty?
All our products come with a standard manufacturer's warranty. The duration varies by brand and product type, covering defects in materials and workmanship.
Can I get my locks keyed alike before shipping?
Yes, we offer professional locksmithing services. You can request to have multiple locks keyed alike or master-keyed by adding the service to your cart or contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Afterpay and ZipPay.